Defined legal service
Refunds for defective goods, work or services
Reviewing consumer status, the defect, warranty, offer and evidence before selecting a demand against the seller, provider, regulator or court.
The problem you need to resolve
- an individual acquired the product for personal needs
- repair, replacement, price reduction or refund was refused
What you receive
- a position and evidence gap list
- a document for the agreed stage
What we do
- review the questionnaire, deadlines and agreed document list
- separate verified facts from assumptions and define the legal objective
- receipt, order, offer and warranty
- defect classification and remedy
- demand, regulator submission or claim
What we need from you
- receipt
- order and warranty
- photographs, service report or expert material
- payment and communications
- answer focused follow-up questions and verify the factual information
- do not send a full set of sensitive documents before the conflict-of-interest check and agreement of a protected channel
Fees
- Fees depend on the facts and scope of support. After a short discussion, we explain what the work includes and its cost. Fees are agreed before work begins.
- A possible first stage is a written action plan: review of agreed documents, legal assessment, next steps, deadlines, risks and alternatives.
- Additional objectives, extensive materials and foreign-language documents are discussed separately.
- Court fees and other mandatory payments are separate from the lawyer's fee. Notarial, translation, valuation and expert costs are also agreed separately.
What may change the route
- objections or new claims from another party
- missing, inconsistent or newly received documents
- the need for valuation, expert evidence, a notarial or registration step
- existing court or enforcement proceedings, a missed or imminent deadline
- Law No. 1023-XII remains in force on the review date
When this service is not suitable
- a business purchase may fall outside consumer status
- regulated services may require additional law
How we report progress
- we agree the communication channel before work begins
- we report receipt of materials, completion of the assessment, document readiness and the next required action
- where new facts or extra work arise, we first explain the effect on timing and fees and ask for your approval
Official sources
Frequently asked questions
Can every item be returned within 14 days?
No. Conditions and statutory exceptions apply.
Does every defect justify a full refund?
No.
Will the regulator award money?
A disputed monetary award may require court proceedings.